Terms, Conditions & Frequently Asked Questions
Will my jewelry come on a Transistor Sister card?
Yes, every computer jewelry item comes with one of our cards and in a gift box! We mark each card identifying what component(s) the design is made from. The earrings are additionally marked with the type of ear wires used. There is a great view of our cards on the TV spot under the press menu. Click here for view.
Are the components real?
Yes the components are real and extremely unique. Most components are over 30 years old. Many have been replaced by their predecessors numerous times evolving into the truly micro electronics of today. From an artist view: nothing like the pickings in the good old days.
Are the ceramic circuit boards durable?
Yes they’re very durable. The ceramic material used is extremely dense and strong. If we haven’t broken a circuit during processing, polishing and drilling it’s good to go! We do break some. Mostly while painstakingly drilling holes in them using a high speed drill and diamond drill bits. If you do break one we will replace it for free.
Are the circuit boards really gold, platinum & palladium?
Yes the circuit boards are made with these and other precious metals used for their resistance to oxidization and corrosion. Many of the circuit boards we have were made in the early 1980s, liberally using platinum & palladium (approx. $130 per ounce) instead of gold which was (approx. $300 per ounce). Now almost. 35 years later – November 2016, gold is $1,185 per ounce, platinum $911 per ounce, and palladium $748 per ounce!
How did you acquire the components?
We started our business in 1984 with our first expense being a trip to Silicon Valley. We found enough interesting stuff to get things started. The hunt for components was on and we were soon doing business with electronic surplus and scrap dealers up and down the coast. As they acquired interesting stuff they would send us samples. If cool enough we were usually glad to pay the premium asked for them. Another great source was the Hamvention in Dayton Ohio--the nation’s largest ham radio convention. They loved our computer geek gifts.
What are your ear wires and posts made from?
We buy the best gold filled, sterling silver & surgical steel hooks available. Most of our findings are made in the USA by Rio Grande in Albuquerque New Mexico - a quality manufacturer of jewelry supplies since 1944.
How long does it take to receive an order?
All of our jewelry is hand made in the Seattle area. The majority of our items ship within 5 business days, however in some instances shipping may take as long as 10-15 days. If this is the case, we will email you so you know when to expect to your order.
How do you ship orders?
We take pride in using as many recycled packing materials as possible so be prepared for a possible unorthodox looking package. We also pride ourselves on getting you package out ASAP- within 5 business days. We ship first class through the United States Post Office. Options include Priority Mail (2-3 day delivery) and Express Mail (overnight) upon request. We will ship through other methods such as UPS or FedEx upon request - no problem.
What is your return policy?
Jewelry may be returned within 30 days of receipt, in the original, unused condition. Email us the reason first and we will process your return promptly. Your refund will be processed to the same method used to make your purchase.
What if I want to exchange my item?
Exchanges are handled just like returns. Please notify us within 30 days of receipt that you would like to exchange your item. Any difference in the purchase amount will be charged/ credited accordingly. Once the exchanged item is received, we'll ship the new item. Please note, shipping fees are not refundable on exchange items.
Please send your return or exchange to the following address:
17075 Lakeview Blvd.
Mount Vernon WA, 98274
Please be sure to send your jewelry in a box for safe keeping during transit. We also recommend you insure your package, as we cannot accept responsibility until your items are returned to us.
What if my item needs to be repaired?
We hope you'll never need a repair. However, in the unlikely event you do, we are happy to repair and return your item free of charge. Please email or call us first, then return the item to us.
Can I buy a single earring to replace the one I've lost?
Yes - we certainly want to help if we can. If possible we will replace a single earring, for half the original price of the pair. Please text or email us and we will follow-up with you. Usually a simple phone photo of your single earring will tell us if a match is available.
What gift wrap / box / card services do you offer?
Every piece of jewelry comes in it's own gift box but if you need it gift wrapped and a gift card attaced, we will gladly take care of it - free of charge! Just let us know your wishes and indicate your message on the checkout. This comes in handy if you are ordering for someone and having it shipped to their address directly.